Return policy

At Mock Neck Fusion, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your parcel.

Return Eligibility

To be eligible for a return:

• The return request must be made within 14 days of delivery.
• The item must be unused and in its original condition.
• The product must not be damaged, worn, washed, altered, or otherwise used.
• The parcel and original packaging should be kept in good condition.
• Items showing signs of damage or use may not be accepted for return.

How to Request a Return

To initiate a return, please contact us with your order number and the reason for the return. Our team will provide you with the necessary instructions for returning your parcel.

Please do not send an item back without contacting us first, as unauthorized returns may not be processed.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error on our part.

We recommend using a trackable shipping service when returning an item, as we cannot be responsible for parcels lost during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to reflect the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue and assist you.

Contact Us

For return-related questions or assistance, please contact us through the contact information provided on our website.

Return Address:
Mock Neck Fusion
1209 Mountain Road Pl NE
Albuquerque, New Mexico 87110
United States